I'm Kenny Chan — based in Dallas. Principal Product Designer, 16 years. I design and ship product end to end — from 0-to-1 to the teams and systems that work at scale.


Product design · CRM data integrity

Duplicate Contacts

Solving data integrity problems for a real estate title platform — detecting likely duplicates and giving users a safe, confident way to merge them.

−60% less duplicate data created
Open case study
Contacts
Contacts
Companies
Deals

Duplicate review

Merge queue
Auto4 fields matched98%
Review2 fields matched61%

Product design · AI tools

Smart Tagging

A bare-bones, fully manual tagging add-in rebuilt around AI — detecting data points in one touch and converting them into smart tags, without asking people to trust a black box.

7x faster tagging with AI smart tags, vs. manual
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HomeInsertLayoutAdd-ins

Insert field

Client name
Closing date
Title number
Field inserted
Closing date04/12/2025

Product design · AI Assistant

AI Assistant

A brand-new cloud application, connected via API to our core platform — giving title agents an AI assistant that extracts order data, reviews closing documents, and catches what might otherwise slip through.

−60% faster creating orders and QC'ing documents
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AI Assistant
Dashboard
Orders
Documents
Checklist

Closing document

AI-extracted fields
LegalUnlimited liability waived96%
FinanceEscrow balance confirmed91%

Product design · Internal tools

Admin Tool

An admin UI so anyone — not just engineers — can manage customers, AI feature access, and the API connections tying it all together.

−60% fewer support tickets, from customer self-serve
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Admin
Customers
Partners
Reports

Customers

Active
Active
Disabled
API connections · Development
ConnectedPrimary database5ms
ConnectedAI Assistant API120ms

Product design · Design systems

Design System

A token-based design system connected end-to-end through Figma — shared across every Qualia brand, with Resware's own identity on top.

90% of Resware's tokens shared with Qualia's universal system
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Design System
Tokens
Adoption
Components

Surfaces

Qualia
Resware
Qualia
Token reference
--surface-primaryDefault background#fff
--brand-resware-primaryLogo, tab only#a12a1d

Resume

16 years of B2B product design experience, from 0-to-1 systems to enterprise workflow tools.

View Resume